Important customer information



You have the right to revoke this agreement within fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate who is not the carrier has or has taken possession of the goods; in the case of partial deliveries from the date on which you or a third party you designate, which is not the carrier, owns or possesses the last part or the last piece. To exercise your right of revocation, you must contact us

Thomas Helbig


71144 Steinenbronn,

Tel. 07157 72521,

Fax: 07157 537349,


by means of a clear statement (eg a letter, fax or e-mail sent by mail) about your decision to revoke this contract. You can use the attached sample revocation form, but this is not required.

In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

consequences of Withdrawal
If you revoke this agreement, we will pay you all the payments we have received from you, including the delivery costs (except for the additional costs resulting from having chosen a delivery different from the most favorable standard delivery within 14 days from the date of receipt of the revocation instruction, we will use such payment as you used in the original transaction, unless you have explicitly agreed otherwise, in no case will you be subject to these repayment fees be invoiced.
You have the goods immediately and in any case no later than fourteen
Days from the date on which you inform us of the revocation of this contract,
return or surrender us. The deadline is respected if you send the goods before the end of the period of 14 days.

We accept the cost of returning the goods worth 40 euros of the returned goods at the request of the buyer.
In this case, we accept the return costs for the most favorable way of returning the goods to us. Alternatively, you can also request a DHL return stamp on request. The goods sent back to us will not be accepted.
Since 13.06.2014 we are no longer obliged to pay the return costs. This is a service of, which we can revoke at any time.
If the value of the returned goods is less than 40 euros, you will bear the cost of the return shipment.